INTRODUCTION
SERVICES
SERVICE BOOKING

Introduction

It’s only at Cycle & Carriage that your vehicle enjoys the kind of quality service and care that no one else can match. To protect your vehicle’s warranty and for added peace of mind and assurance, please ensure your vehicle is maintained and serviced by authorised Cycle & Carriage service centres according to the recommended service schedule.

We use state-of-the-art technology and diagnostic tools endorsed by the manufacturer, and world class quality control systems to ensure your vehicle gives you many years of motoring pleasure. In addition, our training programmes ensure that every one of our technicians has the skills required to correctly service, maintain and repair our entire range of vehicles.

At Cycle & Carriage authorised serviced centres, only genuine parts that have been fully tested to meet manufacturer’s stringent quality control are fitted onto your vehicle during servicing. All genuine parts come with a warranty. Genuine parts keep your vehicle running efficiently and optimise its life. In the long run, this means you protect your investment for higher resale potential.

At Cycle & Carriage, we keep proper track of all your service records, thus ensuring our Service Advisors are in the best position to advise you on the type of servicing your vehicle requires.

CITROËN

  • Central
    20 Leng Kee Road S(159094)
    Tel: 6470 8600Tel: 6470 8600
  • West (Express Service Jobs Only)
    209 Pandan Gardens S(609339)
    Tel: 6568 4555Tel: 6568 4555
  • East
    330 Ubi Road 3 S(408650)
    Tel: 6746 1000Tel: 6746 1000

KIA

  • West
    209 Pandan Gardens S(609339)
    Tel: 6568 4555Tel: 6568 4555
  • East
    330 Ubi Road 3 S(408650)
    Tel: 6746 1000Tel: 6746 1000

MITSUBISHI

  • Central
    241 Alexandra Road S(159931)
    Tel: 6470 8688Tel: 6470 8688
  • West
    209 Pandan Gardens S(609339)
    Tel: 6568 4555Tel: 6568 4555
  • East
    330 Ubi Road 3 S(408650)
    Tel: 6746 1000Tel: 6746 1000

MAXUS

  • East
    330 Ubi Road 3 S(408650)
    Tel: 6746 1000Tel: 6746 1000
CITROËN
Our Services
  • Service menu
  • express service
  • Dedicated Service & Specialist Care
  • Customer Assistance
  • 24-hour On-the-Road Assistance
  • Body & Paint Services
Warranty
  • Warranty
Car Care Tips
  • Genuine Parts
  • Handy Tips
KIA
Our Services
  • Service menu
  • express service
  • Dedicated Service & Specialist Care
  • Customer Assistance
  • 24-hour On-the-Road Assistance
  • Body & Paint Services
Warranty
  • Warranty
Car Care Tips
  • Genuine Parts
  • Handy Tips
MAXUS
Our Services
  • Service menu
  • express service
  • Dedicated Service & Specialist Care
  • Customer Assistance
  • 24-hour On-the-Road Assistance
  • Body & Paint Services
Warranty
  • Warranty
Car Care Tips
  • Genuine Parts
  • Handy Tips
MITSUBISHI
Our Services
  • Service menu
  • express service
  • Dedicated Service & Specialist Care
  • Customer Assistance
  • 24-hour On-the-Road Assistance
  • Body & Paint Services
Warranty
  • Warranty
Car Care Tips
  • Genuine Parts
  • Handy Tips
CITROËN
Service Menu

Lubrication (Service A)

For mileage 30,000 / 50,000 / 70,000 / 90,000 / 110,000 / 130,000 / 150,000 / 170,000 / 190,000 km

Lubricants and Parts Replacement

  1. Fully synthetic Shell Helix Ultra 5W-30 Low Ash Diesel engine oil
  2. Engine oil filter
  3. Engine drain plug washer (to prevent unnecessary oil leakage)

Servicing Scope

I) Check and Top Up
  1. Windshield washer fluid
  2. Power steering fluid (where applicable)
  3. Engine coolant (to check the density)
  4. Brake and clutch fluid (where applicable)
  5. Transmission oil (M/T, A/T and P/T)
II) Inspect
  1. Engine air filter
  2. Air con filter
  3. Accessory belts
  4. Coolant hoses
  5. Fuel hoses and pipe lines for leak
  6. Engine mountings
  7. Wiper blades (Front/Rear)
  8. Brake hoses and pipe lines for leak
  9. Brake pads/discs thickness and conditions
  10. Brake master pump and wheel cylinders for leak
  11. Drive shaft boots
  12. Power steering hydraulic hose, pump and reservoir
  13. Undercarriage condition
  14. Tyre condition
  15. Exhaust pipe
  16. Transmission for leak
III) Inspect and Adjust
  1. Tensioning of accessory belt
  2. Windscreen washer nozzles
  3. Lubricate door hinges
  4. Lightings and electrical equipment system
  5. Number of handbrake notches/electric parking brake
  6. Rotate and balance both front tyres
  7. Check tyre pressure
  8. Brake pedal free play
  9. Clutch pedal free play (for M/T only)
  10. Valve clearance (where applicable)
IV) Carried Out Systematically
  1. Diagnostic checks using CITROËN Diagbox
  2. Battery test (using Midtronics Tester)
  3. Reset maintenance indicator
  4. Road test (where applicable)

Price

MODELS PRICE (INCL. GST)
Dispatch III 2.0 A/T $278
Dispatch III 2.0 M/T $289
Berlingo II / Berlingo III / Berlingo (B9) / Nemo $248
Berlingo BlueHDI $294

Maintenance (Service B)

For mileage 60,000 / 100,000 / 140,000 / 180,000 km

Lubricants and Parts Replacement

  1. Fully synthetic Shell Helix Ultra 5W-30 Low Ash Diesel engine oil
  2. Engine oil filter
  3. Engine drain plug washer (to prevent unnecessary oil leakage)
  4. Air con filter
  5. Engine air filter
  6. Diesel fuel filter

Servicing Scope

I) Check and Top Up
  1. Windshield washer fluid
  2. Power steering fluid (where applicable)
  3. Engine coolant (to check the density)
  4. Brake and clutch fluid (where applicable)
  5. Transmission oil (M/T, A/T and P/T)
II) Inspect
  1. Accessory belts
  2. Coolant hoses
  3. Fuel hoses and pipe lines for leak
  4. Engine mountings
  5. Wiper blades (Front/Rear)
  6. Brake hoses and pipe lines for leak
  7. Brake pads/discs thickness and conditions
  8. Brake master pump and wheel cylinders for leak
  9. Drive shaft boots
  10. Power steering hydraulic hose, pump and reservoir
  11. Undercarriage condition
  12. Tyre condition
  13. Exhaust pipe
  14. Transmission for leak
III) Inspect and Adjust
  1. Tensioning of accessory belt
  2. Windscreen washer nozzles
  3. Lubricate door hinges
  4. Lightings and electrical equipment system
  5. Number of handbrake notches/electric parking brake
  6. Service brakes
  7. Rotate and balance both front tyres
  8. Check tyre pressure
  9. Brake pedal free play
  10. Clutch pedal free play (for M/T only)
  11. Valve clearance (where applicable)
IV) Carried Out Systematically
  1. Diagnostic checks using CITROËN Diagbox
  2. Battery test (using Midtronics Tester)
  3. Reset maintenance indicator
  4. Road test (where applicable)

Price

MODELS PRICE (INCL. GST)
Dispatch III 2.0 $475
Berlingo III / Berlingo (B9) 1.6 HDi 92 $470
Berlingo (B9) 1.6 HDi 90 $515
Nemo $477
Berlingo II $506
Berlingo BlueHDI $517

Maintenance (Service C)

For mileage 40,000 / 80,000 / 120,000 / 160,000 / 200,000 km

Lubricants and Parts Replacement

  1. Fully synthetic Shell Helix Ultra 5W-30 Low Ash Diesel engine oil
  2. Engine oil filter
  3. Engine drain plug washer (to prevent unnecessary oil leakage)
  4. Air con filter
  5. Engine air filter
  6. Diesel fuel filter
  7. Brake and clutch fluid (where applicable)
  8. Transmission fluid (M/T, A/T and P/T)
  9. Gearbox actuator fluid (where applicable)

Servicing Scope

I) Check and Top Up
  1. Windshield washer fluid
  2. Power steering fluid (where applicable)
  3. Engine coolant (to check the density)
II) Inspect
  1. Accessory belts
  2. Coolant hoses
  3. Fuel hoses and pipe lines for leak
  4. Engine mountings
  5. Wiper blades (Front/Rear)
  6. Brake hoses and pipe lines for leak
  7. Brake pads/discs thickness and conditions
  8. Brake master pump and wheel cylinders for leak
  9. Drive shaft boots
  10. Power steering hydraulic hose, pump and reservoir
  11. Undercarriage condition
  12. Tyre condition
  13. Exhaust pipe
  14. Transmission for leak
III) Inspect and Adjust
  1. Tensioning of accessory belt
  2. Windscreen washer nozzles
  3. Lubricate door hinges
  4. Lightings and electrical equipment system
  5. Number of handbrake notches/electric parking brake
  6. Service brakes
  7. Rotate and balance both front tyres
  8. Check tyre pressure
  9. Brake pedal free play
  10. Clutch pedal free play (for M/T only)
  11. Valve clearance (where applicable)
IV) Carried Out Systematically
  1. Diagnostic checks using CITROËN Diagbox
  2. Battery test (using Midtronics Tester)
  3. Reset maintenance indicator
  4. Road test (where necessary)

Price

MODELS PRICE (INCL. GST)
Dispatch III 2.0 A/T $895
Dispatch III 2.0 M/T $469
Berlingo III $596
Berlingo (B9) 1.6 HDi 92 $483
Berlingo (B9) 1.6 HDi 90 $519
Nemo $476
Berlingo II $494
Berlingo BlueHDI $608
CITROËN
Express Service (NEW!)

Express Service is now available for commercial vehicles at Leng Kee, Pandan Gardens and Eunos Customer Service Centres with guaranteed 60-minute turnaround time, or receive 30% off your final bill*!

60-minute guaranteed express services available:

  • Lubrication (Service A) – At mileage:
    10,000 / 30,000 / 50,000 / 70,000 / 90,000 / 110,000 / 130,000 / 150,000 / 170,000 / 190,000 km only
  • Maintenance (Service B) – At mileage:
    20,000/ 60,000 / 100,000 / 140,000 / 180,000 km only
  • Brake fluid change only
  • Brake pads change (front or rear) only
  • Pre-LTA Inspection (brake efficiency test, side slip, undercarriage and lighting checks) only
  • Main car battery change only
  • Engine coolant change only
  • Transmission fluid change only

*Terms & Conditions

  • Appointments strictly required. Please contact our Customer Service Centres below to book an appointment:
    Leng Kee Tel: 6470 8600 / Pandan Gardens Tel: 6568 4555 / Eunos Tel: 6746 1000
  • Guarantee applies to individual service jobs only. Re-appointment needed for additional jobs.
  • Punctuality is required.
  • Car wash is NOT included within the Express Service 60-minute turnaround. Customers, however, can request for the complimentary car wash service at the point of reception. Our reception staff will advise the estimated additional time required for this complimentary service.
CITROËN
Dedicated Service and Specialist Care

Professionally-trained Technicians

Cycle & Carriage ensures that our technicians have proper and continuous training, combined with certifications following our principal guidelines. Our technicians recommend only the best solutions for your vehicle.

Proprietary Diagnostic Tools

CITROEN’s Diagbox Diagnostic System performs a full-service comprehensive check according to the Manufacturer’s recommendations. Proper documentations and software updates are also provided for each vehicle. At Cycle & Carriage, we offer the most up-to-date diagnostic tools or systems for your peace of mind.

CITROËN
Customer Assistance

As your trusted partner, your well-being as well as your vehicle’s are important to us. If you have any enquiries or need any assistance, please contact our Customer Assistance Centre at CustomerAssistanceCentre@cyclecarriage.com.sg or 6471 9111.

CITROËN
24-HOUR ON-THE-ROAD ASSISTANCE

To ensure your needs are addressed immediately, our Service Centre has a 24-hour emergency hotline and an Accident Reporting Centre with dedicate professionals who are always ready to assist you. Simply call 6475 9500.

CITROËN
Body & Paint Services

The Cycle & Carriage Body & Paint Centre, located at Pandan Gardens, is a full-fledged workshop that specialises in body and paintwork repairs. It is also the appointed authorised workshop for some of our top motor insurers in Singapore. Our skilled technicians are trained to ensure that the works are carried out in accordance to the stringent quality standards set by the Manufacturers. Their extensive training and experience, together with the use of the latest technology, will ensure your vehicle will be restored to its immaculate pre-accident condition.

WEST 209 Pandan Gardens S(609339)
Tel: 6568 4501
Fax: 6565 1240

Operating Hours:
Monday – Friday : 8.30am to 7.00pm
Saturday : 8.30am to 1.00pm
Sunday & Public Holiday: Closed

CITROËN
WARRANTY

All CITROËN vehicles have undergone stringent pre-delivery processes and checks to ensure your vehicle is delivered in pristine condition. From the date of registration, your new commercial vehicle is covered against defects in materials and workmanship for a period of 5 years or up to 100,000km (whichever comes first).

It is important that you always bring your vehicle to Cycle & Carriage service centres for servicing at recommended service intervals – every 10,000km or 6months^ (whichever comes first). With complete service history records, this also gives you peace of mind that your warranty will never be compromised.

^With usage of fully synthetic engine oil

What is covered under warranty

Contractual Warranty

Repair or replacement of parts acknowledged as faulty by the Manufacturer, as well as the labour necessary to repair the vehicle.

Anti-perforation

Up to 5 years from the date of registration, subject to an annual inspection by Cycle & Carriage.

Battery

1-year or 20,000km (whichever comes first) from the date of vehicle registration.

Paintwork

Original bodywork paint or lacquer defect.

What is not covered under warranty

Consumables are normal maintenance items which require periodic replacement from motoring wear and tear. They include lubricants, fluids and decarbonisation agents.

Wear-and-tear items require periodic inspections, adjustment and/or replacement at certain mileage. They include parts such as but are not limited to:

  • Air cleaner
  • Belts
  • Brake discs, pads and linings
  • Bulbs/fuses
  • Bushings
  • Capacitors
  • Clutch
  • Couplings
  • Dust cover
  • Exhaust system rubber mounts
  • Fading/deterioration/warp/stains/peeling of surfaces, interior trim and materials due to natural causes
  • Fixings and attachments
  • Filters
  • Fusible Links
  • Gaskets
  • Gearshift lever bushings
  • Glow plugs
  • Hoses
  • Hydraulic hoses
  • Remote key battery
  • Rubber bellows
  • Rubber run channels
  • Seals
  • Spark plugs and wires
  • Shock absorbers
  • Tyres
  • Weather strips
  • Wiper blades and rubber
  • Wire sleeves

Incidental or consequential costs, such as loss of use, personal effects or income, are also not covered.

Warranty Conditions

  • Maintenance and repairs on your vehicle must be carried out in accordance with the instructions laid down by CITROËN (the Manufacturer) in Singapore, such operations are to be performed exclusively by Cycle & Carriage authorised service centre.
  • Failure to comply with the recommended maintenance schedule may invalidate this warranty. You must provide proof of maintenance records, invoices, etc.
  • Warranty may be rendered null and void under these conditions:
    1. Use of vehicle for motorsport, races, rallies, or resultant accidents.
    2. Alteration to the original specifications or installation of equipment which is neither provided for nor authorised by CITROËN (the Manufacturer) or Cycle & Carriage France Pte Ltd.
    3. Use of non-genuine parts
    4. Natural/environmental causes.
    5. War, invasion, act of foreign enemy, hostilities (whether declared as a war or not), civil war, rebellion, revolution, riots, etc.
    6. Vandalism.
    7. Glass damage, if it is not clearly proven that this is due to manufacturing or installation errors.
    8. Modification to vehicle’s system and components not carried out by Cycle & Carriage France Pte Ltd.
    9. Exceeding permitted axle loads.
    10. Your warranty does not cover any loss, damage or failure caused wholly or partially by lack of maintenance.
    11. Your warranty may become invalid if you continue to drive when a fault becomes apparent. Please refer to owner’s manual.
CITROËN
Genuine Parts

Non-genuine parts may seem more affordable at first glance, but can incur higher costs in the long run. Here are a few factors that go into consideration when choosing between genuine and non-genuine parts.

Quality

When using genuine parts, you can be assured that they are of higher quality than others in the market as they have passed rigorous quality standard tests, including testing the parts on the actual vehicle itself. Many non-genuine parts will often be of lower quality due to the inferior materials used.

Easier to fit

Genuine parts will fit your vehicle as they are engineered to exacting standards – using the same blueprints, dies, tools and moulds used in the vehicle’s manufacturing process. Non-genuine parts may not fit properly as they serve a range of car models. Even if your vehicle appears to be driving fine, you may encounter problems later on. At Cycle & Carriage, we use only genuine parts from our Principal Marqués for your vehicles.

Reliability and durability

Be absolutely assured of the reliability and durability of genuine parts. This is because genuine parts have been tested to ensure durability and performance, even under the most demanding conditions. Non-genuine parts require frequent servicing, repairs and even major engine overhauls. All these will only mean higher costs to you in the long run.

One Part Affects Another

In many cases, every single individual part has been designed to work with another to produce a single output. If you replace a genuine part with one of lesser quality, it could affect the performance of the vehicle considerably and jeopardise your safety on the road.

Warranty

All CITROËN genuine parts replacement come with a 1-year or 40,000km (whichever comes first) warranty.

CITROËN
Handy Tips

Vehicle Care Tips

Engine oil and filter (Recommended to replace at every 10,000km Interval)

Engine oil tends to degrade gradually over time, which results in a proportionate reduction to the protection provided to the engine against wear & tear. Engine oil and oil filter should be changed regularly to provide protection against daily wear and tear.

The oil filter separates carbon and other fine metallic deposits, which are residues from the combustion process and wear. When there is a high level of harmful chemicals in the oil, it reacts with the oil and this affects the protection the engine oil provides to the engine parts. Therefore, it is necessary to replace the engine oil and filter at stipulated mileage to ensure good quality of engine oil in the lubrication system.

Drive belts

It is essential to carry out preventive maintenance of drive belts to ensure they are not cracked and the tension is right. A cracked belt can snap and cause unnecessary breakdowns and loss of valuable time. Belt tension has to be the right tension to avoid belt slippage on the pulleys and causing screeching noise. When belts are loose, they generate heat on the belt ribs and this caused the belt material to harden. A hardened belt cracks easily and may eventually snap.

Tyre rotation (where applicable)

All tyres installed onto a vehicle are subjected to different kinds of stress and wear, depending on the type of road they are driven on. Tyre manufacturers recommend tyre rotation at an interval of 10,000km. Most of the cars today have front-wheel drive arrangements. Thus, the front tyres tend to wear out faster than the rear ones. Tyre rotation at an interval of every 10,000km will minimise the difference in wear rate between the front and rear wheels. Tyres that have abnormal wear tend to produce noise and can make the drive unpleasant and also lead to a shorter tyre lifespan.

Air con filter (where applicable)

The air conditioning is an important element in your vehicle. It is necessary to keep your vehicle’s air conditioning system well maintained. This is to avoid the build-up of unpleasant odour and also to prolong the lifespan of the air conditioning system. It is advisable to have the air con filter change at every 20,000km or 1 year, as dust and other particles will accumulate and choke the filter.

Brake fluid (Recommended to replace at every 40,000km interval)

Brake fluid, due to its chemical composites, absorbs moisture more readily, especially when our weather has a very high humility level. New brake fluid has a very high boiling point. Once they are exposed to the environment, they absorb moisture. As the moisture level gets higher, the boiling point of brake fluid decreases.

Driving a vehicle with a low quality brake fluid may cause brake failure as a result of the decrease in boiling point. This is apparent when there is extensive use of the brakes, for example, driving downhill for quite a distance. The effectiveness of the brake will diminish greatly and this can be disastrous.

Other than the effect of the boiling point on brake fluid, we should look at the effect moisture has on brake parts. When there is a certain amount of moisture in the brake fluid, it can cause corrosion in the metal parts of the brake components due to the presence of oxygen in the brake fluid.

Regular brake fluid replacement is recommended at an interval of 40,000km annually. The brake system is a safety-related feature of any vehicle and customers should not compromise or neglect it.

Transmission fluid

A transmission provides comfort and minimises stress to the driver. By the time the vehicle has covered 40,000km, the condition of the transmission fluid would have deteriorated and needs to be drained. This happens as a result of multiple engagement and disengagement in the parts of a transmission, which takes place during the 40,000km of drive.

When the transmission is subjected to frequent overloading and uphill driving, the transmission fluid heats up easily and become thinner. Another situation where the transmission fluid is likely to heat up is when the selector level is left in the D position while in a traffic jam or in a prolonged stop-and-go situation. In the above conditions, the transmission fluid temperature within the torque converter tends to rise.

In such situations, the transmission fluid is thinned and the protection provided to the brakes and clutch becomes insufficient. When the transmission is subjected to this kind of treatment continuously, there will be an increase on the wear-and-tear of the transmission parts. In some cases, the colour of the transmission fluid may indicate that it has degraded even before reaching 40,000km. In these cases, it is advisable to replace the transmission fluid even if the mileage covered is below 40,000km, to restore the transmission fluid’s performance. Thus, a regular transmission fluid change will enable the transmission to go a long way.

Caution: Do not use any other type of transmission fluid other than the one recommended by the Manufacturer.

Diesel Fuel Filter (Recommended to replace every 20,000km interval)

As we are aware due to environmental reasons, most car manufacturers have switched from the carburettor system to electronic fuel injection. Such systems are highly efficient in providing fuel economy, power and response. More importantly, it emits less harmful gases into the environment through the exhaust system.

To increase the service life of the injectors, the fuel that is delivered to the injectors has to be very well filtered via fuel straining material. If there are some fine particles that escape the filtering stage, the injector valves may stick during operation.

Operating an engine with a clogged diesel fuel filter can cause engine stalling, a jerky drive, loss of power and poor acceleration. There symptoms can jeopardise the vehicle at dangerous spots on the road and puts all the occupants of the vehicle in danger.

Fuel injectors are costly and as such, unforeseen and unpleasant incidents can be overcome by replacing the diesel fuel filters at a regular interval of 20,000km.

Timing Belt (Recommended to replace between 70,000 km to 100,000 km)

Modern engines use overhead camshafts and they are inked to the crankshaft via a timing belt. With this arrangement, the reciprocal operation of a 4-cycle engine provides all the power that you need.

This rubber belt is made of a mixture of various materials to give it strength, resistance to heat, enough flexibility to make the loop to go round the sprockets and tensioners as well as some resistance to moisture. Our Manufacturers recommend a replacement of the timing belt between 70,000 km to 100,000km as the material of the belt would have hardened and the top surface turned glossy at that mileage. At this stage it is vulnerable to cracks and will eventually lose some of its teeth.

Neglecting these signs of wear-and-tear or a recommended replacement at this mileage may cause misalignment of the camshaft and crankshaft.

When the 2 vital shafts are misaligned, there is a very high probability of values and pistons hitting each other. Eventually, the values will bend and in some cases, the valve guides and piston tops will also be damaged. This will result in a major repair such as replacing the cylinder head, valves and pistons.

By replacing the timing belt at the recommended mileage, you can avoid incurring such costly repairs.

Note: This is not applicable for vehicle fitted with timing chain.

KIA
Service Menu

Lubrication (Service A)

For mileage 10,000 / 30,000 / 50,000 / 70,000 / 90,000 / 110,000 / 130,000 / 150,000 / 170,000 / 190,000 km

Lubricants and Parts Replacement

  1. Fully synthetic Shell Helix Ultra 5W-30 Low Ash Diesel engine oil
  2. Engine oil filter
  3. Engine drain plug washer (to prevent unnecessary oil leakage)

Inspect & Top-up / Adjustment

A) Engine
  1. V belt
  2. Coolant hoses
  3. Engine mountings
  4. Exhaust pipe
  5. Engine coolant
  6. Engine oil leak
  7. Clean engine air filter
B) Brakes & Clutch
  1. Brake pipes, hoses and pipe lines for leak
  2. Brake pads and brake linings
  3. Brake discs and drum conditions
  4. Number of hand brake notches
  5. Brake fluid
  6. Clutch fluid and clutch pump (where applicable)
  7. Brake master pump and wheel cylinders for leak
C) Chassis
  1. Fuel tank, hoses and pipe lines for leak
  2. Rear axle shafts, propeller shafts and oil seals
  3. Power steering hydraulic hose, pump and reservoir
  4. Undercarriage conditions
  5. Suspension system
  6. Tyres and rims check
  7. Steering rack and pinion assy, chassis linkages, ball joints
  8. Transmission fluid level (M/T and A/T)
  9. Lubricate door checks
  10. Correct tyre pressure
  11. Power steering fluid (where applicable)
D) Electrical
  1. Diagnostic checks using Kia Diagnostic System (KDS)
  2. Air con filter condition (where applicable)
  3. Windscreen washer nozzles / washer fluid / wiper rubber condition
  4. All vehicle lightings
  5. Battery test (battery load test and alternator performance test)
  6. Horn operation
  7. All power windows operation

Price

MODELS PRICE (INCL. GST)
K2500 / K2900 $291

Maintenance (Service B)

For mileage 20,000 / 60,000 / 100,000 / 140,000 / 180,000 km

Lubricants and Parts Replacement

  1. Fully synthetic Shell Helix Ultra 5W-30 Low Ash Diesel engine Oil
  2. Engine oil filter
  3. Engine drain plug washer (to prevent unnecessary oil leakage)
  4. Engine air filter

Inspect & Top-up / Adjustment

A) Engine
  1. V belt
  2. Coolant hoses
  3. Engine mountings
  4. Exhaust pipe
  5. Engine coolant
  6. Engine oil leak
B) Brakes & Clutch
  1. Brake pipes, hoses and pipe lines for leak
  2. Brake pads and brake linings
  3. Brake discs and drum conditions
  4. Clean and lubricate all brake system / service brakes
  5. Number of hand brake notches
  6. Brake fluid
  7. Clutch fluid and clutch pump (where applicable)
  8. Brake master pump and wheel cylinders for Leak
C) Chassis
  1. Fuel tank, hoses and pipe lines for leak
  2. Rear axle shafts, propeller shafts and oil seals
  3. Power steering hydraulic hose, pump and reservoir
  4. Undercarriage conditions
  5. Suspension system
  6. Tyres and rims check
  7. Steering rack and pinion assy, chassis linkages, ball joints
  8. Transmission fluid level (M/T and A/T)
  9. Lubricate door checks
  10. Correct tyre pressure
  11. Power steering fluid (where applicable)
D) Electrical
  1. Diagnostic checks using Kia Diagnostic System (KDS)
  2. Air con filter condition (where applicable)
  3. Windscreen washer nozzles / washer fluid / wiper rubber condition
  4. All vehicle lightings
  5. Battery test (battery load test and alternator performance test)
  6. Horn operation
  7. All power windows operation

Price

MODELS PRICE (INCL. GST)
K2500 / K2900 $402

Major (Service C)

For mileage 40,000 / 80,000 / 120,000 / 160,000 / 200,000 km

Lubricants and Parts Replacement

  1. Fully synthetic Shell Helix Ultra 5W-30 Low Ash Diesel engine oil
  2. Engine oil filter
  3. Engine drain plug washer (to prevent unnecessary oil leakage)
  4. Engine air filter
  5. Fuel filter
  6. Engine coolant
  7. Transmission fluid (A/T and M/T)
  8. Brake and clutch fluid (where applicable)
  9. Rear differential fluid

Inspect & Top-up / Adjustment

A) Engine
  1. V belt
  2. Coolant hoses
  3. Engine mountings
  4. Exhaust pipe
  5. Engine oil leak
B) Brakes & Clutch
  1. Brake pipes, hoses and pipe lines for leak
  2. Brake pads and brake linings
  3. Brake discs and drum conditions
  4. Clean and lubricate all brake system / service brakes
  5. Number of hand brake notches
  6. Clutch fluid and clutch pump (where applicable)
  7. Brake master pump and wheel cylinders for leak
C) Chassis
  1. Fuel tank, hoses and pipe lines for leak
  2. Rear axle shafts, propeller shafts and oil seals
  3. Power steering hydraulic hose, pump and reservoir
  4. Undercarriage conditions
  5. Suspension system
  6. Tyres and rims check
  7. Steering rack and pinion assy, chassis linkages, ball joints
  8. Lubricate door checks
  9. Correct tyre pressure
  10. Power steering fluid (where applicable)
D) Electrical
  1. Diagnostic checks using Kia Diagnostic System (KDS)
  2. Air con filter condition (where applicable)
  3. Windscreen washer nozzles / washer fluid / wiper rubber condition
  4. All vehicle lightings
  5. Battery test (battery load test and alternator performance test)
  6. Horn operation
  7. All power windows operation

Price

MODELS PRICE (INCL. GST)
K2500 $598
K2900 $707
KIA
Express Service (NEW!)

Express Service are now available for commercial vehicles at Cycle & Carriage Pandan Gardens and Eunos Service Centre with guaranteed 60-minute turnaround time, or receive 30% off your final bill*!

60-minute guaranteed express service available:

  • Lubrication (Service A) – At mileage:
    1,000 / 10,000 / 30,000 / 50,000 / 70,000 / 90,000 / 110,000 / 130,000 / 150,000 / 170,000 / 190,000 km only
  • Brake fluid change only
  • Brake pads change (front or rear) only
  • Pre-LTA Inspection (brake efficiency test, side slip, undercarriage and lighting checks) only
  • Battery change only
  • Engine coolant change only
  • Transmission fluid change only

*Terms & Conditions

  • Appointments strictly required. Please contact our Customer Service Centres below to book an appointment:
    Pandan Gardens Tel: 6568 4555 / Eunos Tel: 6746 1000
  • Guarantee applies to individual service jobs only. Re-appointment needed for additional jobs.
  • Punctuality is required.
  • Car wash is NOT included within the Express Service 60-minute turnaround. Customers, however, can request for the complimentary car wash service at the point of reception. Our reception staff will advise the estimated additional time required for this complimentary service.
KIA
Dedicated Service and Specialist Care

Professionally-trained Technicians

Cycle & Carriage ensures that our technicians have proper and continuous training, combined with certifications following our principal guidelines. Our technicians recommend only the best solutions for your vehicle.

Proprietary Diagnostic Tools

Kia Diagnostic System performs a full-service comprehensive check according to the Manufacturer’s recommendations. Proper documentations and software updates are also provided for each car. At Cycle & Carriage, we offer the most up-to-date diagnostic tools or systems for your peace of mind.

KIA
Customer Assistance

As your trusted partner, your well-being as well as your vehicle’s are important to us. If you have any enquiries or need any assistance, please contact our Customer Assistance Centre at CustomerAssistanceCentre@cyclecarriage.com.sg or 6471 9111.

KIA
24-HOUR ON-THE-ROAD ASSISTANCE

To ensure your needs are addressed immediately, each Service Centre has a 24-hour emergency hotline and an Accident Reporting Centre with dedicate professionals who are always ready to assist you. Simply call 6475 9500.

KIA
Body & Paint Services

The Cycle & Carriage Body & Paint Centre, located at Pandan Gardens, is a full-fledged workshop that specialises in body and paintwork repairs. It is also the appointed authorised workshop for some of our top motor insurers in Singapore. Our skilled technicians are trained to ensure that the works are carried out in accordance to the stringent quality standards set by the Manufacturers. Their extensive training and experience, together with the use of the latest technology, will ensure your vehicle will be restored to its immaculate pre-accident condition.

WEST 209 Pandan Gardens S(609339)
Tel: 6568 4501
Fax: 6565 1240

Operating Hours:
Monday – Friday : 8.30am to 7.00pm
Saturday : 8.30am to 1.00pm
Sunday & Public Holiday: Closed

KIA
WARRANTY

Kia Commercial Vehicles Aftersales Services & Warranty Guide

All Kia vehicles have undergone stringent pre-delivery processes and checks to ensure your vehicle is delivered in pristine condition. From the date of registration, your new commercial vehicle is covered against defects in materials and workmanship for a period of 3 years or up to 100,000km (whichever comes first).

It is important that you always bring your vehicle to Cycle & Carriage service centres for servicing at recommended service intervals – every 10,000km or 6months^ (whichever comes first). With complete service history records, this also gives you peace of mind that your warranty will never be compromised.

^With usage of fully synthetic engine oil

What is covered under warranty

Contractual Warranty

Repair or replacement of parts acknowledged as faulty by the Manufacturer, as well as the labour necessary to repair the vehicle.

Anti-perforation

Up to 3 years from the date of registration, subject to an annual inspection by Cycle & Carriage.

Battery

1-year (unlimited mileage) from the date of vehicle registration.

Paintwork

Original bodywork paint or lacquer defect.

Accessories

Accessories fitted locally such as audio, in-car camera, reverse sensor and GPS system are covered under warranty for 12 months.

What is not covered under warranty

Consumables

Consumables are normal maintenance items which require periodic replacement from motoring wear and tear. They include:

  • All types of lubricants and fluids
  • Refrigerants

Wear-and-tear items

Wear-and-tear items require periodic inspections, adjustment and/or replacement at certain mileage. They include parts such as but are not limited to:

  • Air cleaner element
  • Brake pads & brake discs
  • Brushes of various types of motors
  • Bushings
  • Clutch disc & clutch cover
  • De-colouration, fading & deformation of leather & other trims
  • De-colouration, fading, flawing, rusting, etc. of paint coat
  • Drive belts
  • Fuel filter
  • Fuses
  • Lamp bulbs
  • Oil filter
  • Oil seal
  • Remote key battery
  • Rubber parts
  • Spark plugs (Gasoline) & glow plugs (Diesel)
  • Tubes or hoses
  • Tyres
  • Various types of gaskets (except cylinder head gasket)
  • Wiper blade (including rubber)

Incidental or consequential costs, such as loss of use, personal effects or income, are also not covered.

Warranty Conditions

  • Maintenance and repairs on your vehicle must be carried out in accordance with the instructions laid down by Kia Motors Corporation (the Manufacturer) in Singapore. Such operations are to be performed exclusively by Cycle & Carriage authorised service centres.
  • Failure to comply with the recommended maintenance schedule may invalidate this warranty. You must provide proof of maintenance records, invoices, etc.
  • Warranty may be rendered null and void under these conditions:
    1. Use of vehicle for motorsport, races, rallies, or resultant accidents.
    2. Alteration to the original specifications or installation of equipment which is neither provided for nor authorised by Kia Motors Corporation (the Manufacturer) or Cycle & Carriage Kia Pte Ltd.
    3. Use of non-genuine parts.
    4. Natural/environmental causes.
    5. War, invasion, act of foreign enemy, hostilities (whether declared as a war or not), civil war, rebellion, revolution, riots, etc.
    6. Vandalism.
    7. Glass damage, if it is not clearly proven that this is due to manufacturing or installation errors.
    8. Modification to vehicle’s system and components not carried out by Cycle & Carriage Kia Pte Ltd.
    9. Exceeding permitted axle loads.
    10. Your warranty does not cover any loss, damage or failure caused wholly or partially by lack of maintenance.
    11. Your warranty may become invalid if you continue to drive when a fault becomes apparent. Please refer to owner’s manual.
KIA
Genuine Parts

Non-genuine parts may seem more affordable at first glance, but can incur higher costs in the long run. Here are a few factors that go into consideration when choosing between genuine and non-genuine parts.

Quality

When using genuine parts, you can be assured that they are of higher quality than others in the market as they have passed rigorous quality standard tests, including testing the parts on the actual vehicle itself. Many non-genuine parts will often be of lower quality due to the inferior materials used.

Easier to fit

Genuine parts will fit your vehicle as they are engineered to exacting standards – using the same blueprints, dies, tools and moulds used in the vehicle’s manufacturing process. Non-genuine parts may not fit properly as they serve a range of car models. Even if your vehicle appears to be driving fine, you may encounter problems later on. At Cycle & Carriage, we use only genuine parts from our Principal Marqués for your vehicles.

Reliability and durability

Be absolutely assured of the reliability and durability of genuine parts. This is because genuine parts have been tested to ensure durability and performance, even under the most demanding conditions. Non-genuine parts require frequent servicing, repairs and even major engine overhauls. All these will only mean higher costs to you in the long run.

One Part Affects Another

In many cases, every single individual part has been designed to work with another to produce a single output. If you replace a genuine part with one of lesser quality, it could affect the performance of the vehicle considerably and jeopardise your safety on the road.

Guarantees and Warranties

All Kia vehicles come with a 5-year unlimited mileage factory warranty, as well as a 2-year or 40,000 km (whichever comes first) warranty on their genuine parts replacement.

KIA
Handy Tips

Vehicle Care Tips

Engine oil and filter (Recommended to replace at every 10,000km Interval)

Engine oil tends to degrade gradually over time, which results in a proportionate reduction to the protection provided to the engine against wear & tear. Engine oil and oil filter should be changed regularly to provide protection against daily wear and tear.

The oil filter separates carbon and other fine metallic deposits, which are residues from the combustion process and wear. When there is a high level of harmful chemicals in the oil, it reacts with the oil and this affects the protection the engine oil provides to the engine parts. Therefore, it is necessary to replace the engine oil and filter at stipulated mileage to ensure good quality of engine oil in the lubrication system.

Drive belts

It is essential to carry out preventive maintenance of drive belts to ensure they are not cracked and the tension is right. A cracked belt can snap and cause unnecessary breakdowns and loss of valuable time. Belt tension has to be the right tension to avoid belt slippage on the pulleys and causing screeching noise. When belts are loose, they generate heat on the belt ribs and this caused the belt material to harden. A hardened belt cracks easily and may eventually snap.

Tyre rotation (where applicable)

All tyres installed onto a vehicle are subjected to different kinds of stress and wear, depending on the type of road they are driven on. Tyre manufacturers recommend tyre rotation at an interval of 10000km. Most of the cars today have front-wheel drive arrangements. Thus, the front tyres tend to wear out faster than the rear ones.

Tyre rotation at an interval of every 10,000km will minimise the difference in wear rate between the front and rear wheels. Tyres that have abnormal wear tend to produce noise and can make the drive unpleasant and also lead to a shorter tyre lifespan.

Air con filter (where applicable)

The air conditioning is an important element in your vehicle. It is necessary to keep your vehicle’s air conditioning system well maintained. This is to avoid the build-up of unpleasant odour and also to prolong the lifespan of the air conditioning system. It is advisable to have the air con filter change at every 20,000km or 1 year, as dust and other particles will accumulate and choke the filter.

Brake fluid (Recommended to replace at every 40,000km interval)

Brake fluid, due to its chemical composites, absorbs moisture more readily, especially when our weather has a very high humility level. New brake fluid has a very high boiling point. Once they are exposed to the environment, they absorb moisture. As the moisture level gets higher, the boiling point of brake fluid decreases.

Driving a vehicle with a low quality brake fluid may cause brake failure as a result of the decrease in boiling point. This is apparent when there is extensive use of the brakes, for example, driving downhill for quite a distance. The effectiveness of the brake will diminish greatly and this can be disastrous.

Other than the effect of the boiling point on brake fluid, we should look at the effect moisture has on brake parts. When there is a certain amount of moisture in the brake fluid, it can cause corrosion in the metal parts of the brake components due to the presence of oxygen in the brake fluid.

Regular brake fluid replacement is recommended at an interval of 40,000km annually. The brake system is a safety-related feature of any vehicle and customers should not compromise or neglect it.

Transmission fluid

A transmission provides comfort and minimises stress to the driver. By the time the vehicle has covered 40,000km, the condition of the transmission fluid would have deteriorated and needs to be drained. This happens as a result of multiple engagement and disengagement in the parts of a transmission, which takes place during the 40,000km of drive.

When the transmission is subjected to frequent overloading and uphill driving, the transmission fluid heats up easily and become thinner. Another situation where the transmission fluid is likely to heat up is when the selector level is left in the D position while in a traffic jam or in a prolonged stop-and-go situation. In the above conditions, the transmission fluid temperature within the torque converter tends to rise.

In such situations, the transmission fluid is thinned and the protection provided to the brakes and clutch becomes insufficient. When the transmission is subjected to this kind of treatment continuously, there will be an increase on the wear-and-tear of the transmission parts. In some cases, the colour of the transmission fluid may indicate that it has degraded even before reaching 40,000km. In these cases, it is advisable to replace the transmission fluid even if the mileage covered is below 40,000km, to restore the transmission fluid’s performance. Thus, a regular transmission fluid change will enable the transmission to go a long way.

Caution: Do not use any other type of transmission fluid other than the one recommended by the Manufacturer.

Diesel Fuel Filter (Recommended to replace every 20,000km interval)

As we are aware due to environmental reasons, most car manufacturers have switched from the carburettor system to electronic fuel injection. Such systems are highly efficient in providing fuel economy, power and response. More importantly, it emits less harmful gases into the environment through the exhaust system.

To increase the service life of the injectors, the fuel that is delivered to the injectors has to be very well filtered via fuel straining material. If there are some fine particles that escape the filtering stage, the injector valves may stick during operation.

Operating an engine with a clogged diesel fuel filter can cause engine stalling, a jerky drive, loss of power and poor acceleration. There symptoms can jeopardise the vehicle at dangerous spots on the road and puts all the occupants of the vehicle in danger.

Fuel injectors are costly and as such, unforeseen and unpleasant incidents can be overcome by replacing the diesel fuel filters at a regular interval of 40,000km.

Timing Belt (Recommended to replace between 70,000 km to 100,000 km)

Modern engines use overhead camshafts and they are inked to the crankshaft via a timing belt. With this arrangement, the reciprocal operation of a 4-cycle engine provides all the power that you need.

This rubber belt is made of a mixture of various materials to give it strength, resistance to heat, enough flexibility to make the loop to go round the sprockets and tensioners as well as some resistance to moisture. Our Manufacturers recommend a replacement of the timing belt between 70,000 km to 100,000km as the material of the belt would have hardened and the top surface turned glossy at that mileage. At this stage it is vulnerable to cracks and will eventually lose some of its teeth.

Neglecting these signs of wear-and-tear or a recommended replacement at this mileage may cause misalignment of the camshaft and crankshaft.

When the 2 vital shafts are misaligned, there is a very high probability of values and pistons hitting each other. Eventually, the values will bend and in some cases, the valve guides and piston tops will also be damaged. This will result in a major repair such as replacing the cylinder head, valves and pistons.

By replacing the timing belt at the recommended mileage, you can avoid incurring such costly repairs.

Note: This is not applicable for vehicle fitted with timing chain.

MITSUBISHI
Service Menu

Lubrication (Service A)

For mileage 10,000 / 30,000 / 50,000 / 70,000 / 90,000 / 110,000 / 130,000 / 150,000 / 170,000 / 190,000 km

Lubricants and Parts Replacement

  1. Fully synthetic Shell Helix Ultra 5W-30 Low Ash Diesel engine oil
  2. Mitsubishi extended range oil filter
  3. Engine drain plug washer (to prevent unnecessary oil leakage)

Inspect & Top-up / Adjustment

A) Engine
  1. V belt
  2. Coolant hoses
  3. Engine mountings
  4. Exhaust pipe
  5. Engine coolant
  6. Engine oil leak
  7. Clean engine air filter
B) Brakes & Clutch
  1. Brake pipes, hoses and pipe lines for leak
  2. Brake pads and brake linings
  3. Brake discs and drum conditions
  4. Number of hand brake notches
  5. Brake fluid
  6. Clutch fluid and clutch pump (where applicable)
  7. Brake master pump and wheel cylinders for leak
C) Chassis
  1. Fuel tank, hoses and pipe lines for leak
  2. Rear axle shafts, propeller shafts and oil seals
  3. Power steering hydraulic hose, pump and reservoir
  4. Undercarriage conditions
  5. Suspension system
  6. Tyres and rims check
  7. Steering rack and pinion assy, chassis linkages, ball joints
  8. Transmission fluid level (M/T and A/T)
  9. Lubricate door checks
  10. Correct tyre pressure
  11. Power steering fluid (where applicable)
D) Electrical
  1. Diagnostic checks using Mitsubishi Multi-use Tester (MUTIII)
  2. Windscreen washer nozzles / washer fluid / wiper rubber condition
  3. All vehicle lightings
  4. Battery test (battery load test and alternator performance test)
  5. Horn operation
  6. All power windows operation

Price

MODELS PRICE (INCL. GST)
L200 Triton $314

Maintenance (Service B)

For mileage 20,000 / 60,000 / 100,000 / 140,000 / 180,000 km

Lubricants and Parts Replacement

  1. Fully synthetic Shell Helix Ultra 5W-30 Low Ash Diesel engine oil
  2. Mitsubishi extended range oil filter
  3. Engine drain plug washer (to prevent unnecessary oil leakage)
  4. Engine air filter
  5. Fuel filter

Inspect & Top-up / Adjustment

A) Engine
  1. V belt
  2. Coolant hoses
  3. Engine mountings
  4. Exhaust pipe
  5. Engine coolant
  6. Engine oil leak
B) Brakes & Clutch
  1. Brake pipes, hoses and pipe lines for leak
  2. Brake pads and brake linings
  3. Brake discs and drum conditions
  4. Clean and lubricate all brake system / service brakes
  5. Number of hand brake notches
  6. Brake fluid
  7. Clutch fluid and clutch pump (where applicable)
  8. Brake master pump and wheel cylinders for Leak
C) Chassis
  1. Fuel tank, hoses and pipe lines for leak
  2. Rear axle shafts, propeller shafts and oil seals
  3. Power steering hydraulic hose, pump and reservoir
  4. Undercarriage conditions
  5. Suspension system
  6. Tyres and rims check
  7. Steering rack and pinion assy, chassis linkages, ball joints
  8. Transmission fluid level (M/T and A/T)
  9. Lubricate door checks
  10. Correct tyre pressure
  11. Power steering fluid (where applicable)
D) Electrical
  1. Diagnostic checks using Mitsubishi Multi-use Tester (MUTIII)
  2. Windscreen washer nozzles / washer fluid / wiper rubber condition
  3. All vehicle lightings
  4. Battery test (battery load test and alternator performance test)
  5. Horn operation
  6. All power windows operation

Price

MODELS PRICE (INCL. GST)
L200 Triton $530

Major (Service C)

For mileage 40,000 / 80,000 / 120,000 / 160,000 / 200,000 km

Lubricants and Parts Replacement

  1. Fully synthetic Shell Helix Ultra 5W-30 Low Ash Diesel engine oil
  2. Mitsubishi extended range oil filter
  3. Engine drain plug washer (to prevent unnecessary oil leakage)
  4. Engine air filter
  5. Fuel filter
  6. Engine coolant
  7. Transmission fluid (A/T and M/T)
  8. Transfer case oil
  9. Brake and clutch fluid (where applicable)
  10. Front and rear differential fluid

Inspect & Top-up / Adjustment

A) Engine
  1. V belt
  2. Coolant hoses
  3. Engine mountings
  4. Exhaust pipe
  5. Engine oil leak
B) Brakes & Clutch
  1. Brake pipes, hoses and pipe lines for leak
  2. Brake pads and brake linings
  3. Brake discs and drum conditions
  4. Clean and lubricate all brake system / service brakes
  5. Number of hand brake notches
  6. Clutch fluid and clutch pump (where applicable)
  7. Brake master pump and wheel cylinders for leak
C) Chassis
  1. Fuel tank, hoses and pipe lines for leak
  2. Rear axle shafts, propeller shafts and oil seals
  3. Power steering hydraulic hose, pump and reservoir
  4. Undercarriage conditions
  5. Suspension system
  6. Tyres and rims check
  7. Steering rack and pinion assy, chassis linkages, ball joints
  8. Lubricate door checks
  9. Correct tyre pressure
  10. Power steering fluid (where applicable)
D) Electrical
  1. Diagnostic checks using Mitsubishi Multi-use Tester (MUTIII)
  2. Windscreen washer nozzles / washer fluid / wiper rubber condition
  3. All vehicle lightings
  4. Battery test (battery load test and alternator performance test)
  5. Horn operation
  6. All power windows operation

Price

MODELS PRICE (INCL. GST)
L200 Triton $706
MITSUBISHI
Express Service (NEW!)

Express Service are now available for commercial vehicles at Cycle & Carriage Pandan Gardens and Eunos Service Centre with guaranteed 60-minute turnaround time, or receive 30% off your final bill*!

60-minute guaranteed express service available:

  • Lubrication (Service A) – At mileage:
    1,000 / 10,000 / 30,000 / 50,000 / 70,000 / 90,000 / 110,000 / 130,000 / 150,000 / 170,000 / 190,000 km only
  • Brake fluid change only
  • Brake pads change (front or rear) only
  • Pre-LTA Inspection (brake efficiency test, side slip, undercarriage and lighting checks) only
  • Battery change only
  • Engine coolant change only
  • Transmission fluid change only

*Terms & Conditions

  • Appointments strictly required. Please contact our Customer Service Centres below to book an appointment:
    Pandan Gardens Tel: 6568 4555 / Eunos Tel: 6746 1000
  • Guarantee applies to individual service jobs only. Re-appointment needed for additional jobs.
  • Punctuality is required.
  • Car wash is NOT included within the Express Service 60-minute turnaround. Customers, however, can request for the complimentary car wash service at the point of reception. Our reception staff will advise the estimated additional time required for this complimentary service.
MITSUBISHI
Dedicated Service and Specialist Care

Professionally-trained Technicians

Cycle & Carriage ensures that our technicians have proper and continuous training, combined with certifications following our principal guidelines. Our technicians recommend only the best solutions for your vehicle.

Proprietary Diagnostic Tools

Mitsubishi Multi-use Tester (MUTIII) Diagnostic System performs a full-service comprehensive check according to the Manufacturer’s recommendations. Proper documentation and software updates are also provided for each vehicle. At Cycle & Carriage, we offer the most up-to-date diagnostic tools or systems for your peace of mind.

MITSUBISHI
Customer Assistance

As your trusted partner, your well-being as well as your vehicle’s are important to us. If you have any enquiries or need any assistance, please contact our Customer Assistance Centre at CustomerAssistanceCentre@cyclecarriage.com.sg or 6471 9111.

MITSUBISHI
24-HOUR ON-THE-ROAD ASSISTANCE

To ensure your needs are addressed immediately, each Service Centre has a 24-hour emergency hotline and an Accident Reporting Centre with dedicate professionals who are always ready to assist you. Simply call 6475 9500.

MITSUBISHI
Body & Paint Services

The Cycle & Carriage Body & Paint Centre, located at Pandan Gardens, is a full-fledged workshop that specialises in body and paintwork repairs. It is also the appointed authorised workshop for some of our top motor insurers in Singapore. Our skilled technicians are trained to ensure that the works are carried out in accordance to the stringent quality standards set by the Manufacturers. Their extensive training and experience, together with the use of the latest technology, will ensure your vehicle will be restored to its immaculate pre-accident condition.

WEST 209 Pandan Gardens S(609339)
Tel: 6568 4501
Fax: 6565 1240

Operating Hours:
Monday – Friday : 8.30am to 7.00pm
Saturday : 8.30am to 1.00pm
Sunday & Public Holiday: Closed

MITSUBISHI
WARRANTY

Mitsubishi Commercial Vehicles Aftersales Services & Warranty Guide

All Mitsubishi vehicles have undergone stringent pre-delivery processes and checks to ensure your vehicle is delivered in pristine condition. From the date of registration, your new commercial vehicle is covered against defects in materials and workmanship for a period of 5 years or up to 100,000km (whichever comes first).

It is important that you always bring your vehicle to Cycle & Carriage service centres for servicing at recommended service intervals – every 10,000km or 6months^ (whichever comes first). With complete service history records, this also gives you peace of mind that your warranty will never be compromised.

^With usage of fully synthetic engine oil

What is covered under warranty

Contractual Warranty

Repair or replacement of parts acknowledged as faulty by the Manufacturer, as well as the labour necessary to repair the vehicle.

Anti-perforation

Up to 3 years from the date of registration, subject to an annual inspection by Cycle & Carriage.

Battery

1-year or 20,000km (whichever comes first) from the date of vehicle registration.

Paintwork

Original bodywork paint or lacquer defect.

Accessories

Accessories fitted locally such as audio, in-car camera, reverse sensor and GPS system are covered under warranty for 12 months. Leather seats are covered under warranty for 3 years against Manufacturer’s defects only.

What is not covered under warranty

Consumables

Consumables are normal maintenance items which require periodic replacement from motoring wear and tear. They include:

  • All types of lubricants and fluids
  • Refrigerants

Wear-and-tear items

Wear-and-tear items require periodic inspections, adjustment and/or replacement at certain mileage. They include parts such as but are not limited to:

  • Air cleaner element
  • Brake pads & brake discs
  • Brushes of various types of motors
  • Bushings
  • Clutch disc & clutch cover
  • De-colouration, fading & deformation of leather & other trims
  • De-colouration, fading, flawing, rusting, etc. of paint coat
  • Drive belts
  • Fuel filter
  • Fuses
  • Injection nozzles
  • Lamp bulbs
  • Oil filter
  • Oil seal
  • Remote key battery
  • Rubber parts
  • Spark plugs (Gasoline) & glow plugs (Diesel)
  • Tubes or hoses
  • Tyres
  • Various types of gaskets (except cylinder head gasket)
  • Wiper blade (including rubber)

Incidental or consequential costs, such as loss of use, personal effects or income, are also not covered.

Warranty Conditions

  • Maintenance and repairs on your vehicle must be carried out in accordance with the instructions laid down by Mitsubishi Motors Corporation (the Manufacturer) in Singapore. Such operations are to be performed exclusively by Cycle & Carriage authorised service centres.
  • Failure to comply with the recommended maintenance schedule may invalidate this warranty. You must provide proof of maintenance records, invoices, etc.
  • Warranty may be rendered null and void under these conditions:
    1. Use of vehicle for motorsport, races, rallies, or resultant accidents.
    2. Alteration to the original specifications or installation of equipment which is neither provided for nor authorised by Mitsubishi Motors Corporation (the Manufacturer) or Cycle & Carriage Automotive Pte Ltd.
    3. Use of non-genuine parts.
    4. Natural/environmental causes.
    5. War, invasion, act of foreign enemy, hostilities (whether declared as a war or not), civil war, rebellion, revolution, riots, etc.
    6. Vandalism.
    7. Glass damage, if it is not clearly proven that this is due to manufacturing or installation errors.
    8. Modification to vehicle’s system and components not carried out by Cycle & Carriage Automotive Pte Ltd.
    9. Exceeding permitted axle loads.
    10. Your warranty does not cover any loss, damage or failure caused wholly or partially by lack of maintenance.
    11. Your warranty may become invalid if you continue to drive when a fault becomes apparent. Please refer to owner’s manual.
MITSUBISHI
Genuine Parts

Non-genuine parts may seem more affordable at first glance, but can incur higher costs in the long run. Here are a few factors that go into consideration when choosing between genuine and non-genuine parts.

Quality

When using genuine parts, you can be assured that they are of higher quality than others in the market as they have passed rigorous quality standard tests, including testing the parts on the actual vehicle itself. Many non-genuine parts will often be of lower quality due to the inferior materials used.

Easier to fit

Genuine parts will fit your vehicle as they are engineered to exacting standards – using the same blueprints, dies, tools and moulds used in the vehicle’s manufacturing process. Non-genuine parts may not fit properly as they serve a range of car models. Even if your vehicle appears to be driving fine, you may encounter problems later on. At Cycle & Carriage, we use only genuine parts from our Principal Marqués for your vehicles.

Reliability and durability

Be absolutely assured of the reliability and durability of Mitsubishi’s genuine parts. This is because genuine parts have been tested to ensure durability and performance, even under the most demanding conditions. Non-genuine parts require frequent servicing, repairs and even major engine overhauls. All these will only mean higher costs to you in the long run.

One Part Affects Another

In many cases, every single individual part has been designed to work with another to produce a single output. If you replace a genuine part with one of lesser quality, it could affect the performance of the vehicle considerably and jeopardise your safety on the road.

Warranty

All Mitsubishi genuine parts replacement come with a 6-month or 10,000km (whichever comes first) warranty.

MITSUBISHI
Handy Tips

Vehicle Care Tips

Engine oil and filter (Recommended to replace at every 10,000km Interval)

Engine oil tends to degrade gradually over time, which results in a proportionate reduction to the protection provided to the engine against wear & tear. Engine oil and oil filter should be changed regularly to provide protection against daily wear and tear.

The oil filter separates carbon and other fine metallic deposits, which are residues from the combustion process and wear. When there is a high level of harmful chemicals in the oil, it reacts with the oil and this affects the protection the engine oil provides to the engine parts. Therefore, it is necessary to replace the engine oil and filter at stipulated mileage to ensure good quality of engine oil in the lubrication system.

Drive belts

It is essential to carry out preventive maintenance of drive belts to ensure they are not cracked and the tension is right. A cracked belt can snap and cause unnecessary breakdowns and loss of valuable time. Belt tension has to be the right tension to avoid belt slippage on the pulleys and causing screeching noise. When belts are loose, they generate heat on the belt ribs and this caused the belt material to harden. A hardened belt cracks easily and may eventually snap.

Tyre rotation (where applicable)

All tyres installed onto a vehicle are subjected to different kinds of stress and wear, depending on the type of road they are driven on. Tyre manufacturers recommend tyre rotation at an interval of 10000km. Most of the cars today have front-wheel drive arrangements. Thus, the front tyres tend to wear out faster than the rear ones.

Tyre rotation at an interval of every 10,000km will minimise the difference in wear rate between the front and rear wheels. Tyres that have abnormal wear tend to produce noise and can make the drive unpleasant and also lead to a shorter tyre lifespan.

Air con filter (where applicable)

The air conditioning is an important element in your vehicle. It is necessary to keep your vehicle’s air conditioning system well maintained. This is to avoid the build-up of unpleasant odour and also to prolong the lifespan of the air conditioning system. It is advisable to have the air con filter change at every 20,000km or 1 year, as dust and other particles will accumulate and choke the filter.

Brake fluid (Recommended to replace at every 40,000km interval)

Brake fluid, due to its chemical composites, absorbs moisture more readily, especially when our weather has a very high humility level. New brake fluid has a very high boiling point. Once they are exposed to the environment, they absorb moisture. As the moisture level gets higher, the boiling point of brake fluid decreases.

Driving a vehicle with a low quality brake fluid may cause brake failure as a result of the decrease in boiling point. This is apparent when there is extensive use of the brakes, for example, driving downhill for quite a distance. The effectiveness of the brake will diminish greatly and this can be disastrous.

Other than the effect of the boiling point on brake fluid, we should look at the effect moisture has on brake parts. When there is a certain amount of moisture in the brake fluid, it can cause corrosion in the metal parts of the brake components due to the presence of oxygen in the brake fluid.

Regular brake fluid replacement is recommended at an interval of 40,000km annually. The brake system is a safety-related feature of any vehicle and customers should not compromise or neglect it.

Transmission fluid

A transmission provides comfort and minimises stress to the driver. By the time the vehicle has covered 40,000km, the condition of the transmission fluid would have deteriorated and needs to be drained. This happens as a result of multiple engagement and disengagement in the parts of a transmission, which takes place during the 40,000km of drive.

When the transmission is subjected to frequent overloading and uphill driving, the transmission fluid heats up easily and become thinner. Another situation where the transmission fluid is likely to heat up is when the selector level is left in the D position while in a traffic jam or in a prolonged stop-and-go situation. In the above conditions, the transmission fluid temperature within the torque converter tends to rise.

In such situations, the transmission fluid is thinned and the protection provided to the brakes and clutch becomes insufficient. When the transmission is subjected to this kind of treatment continuously, there will be an increase on the wear-and-tear of the transmission parts. In some cases, the colour of the transmission fluid may indicate that it has degraded even before reaching 40,000km. In these cases, it is advisable to replace the transmission fluid even if the mileage covered is below 40,000km, to restore the transmission fluid’s performance. Thus, a regular transmission fluid change will enable the transmission to go a long way.

Caution: Do not use any other type of transmission fluid other than the one recommended by the Manufacturer.

Diesel Fuel Filter (Recommended to replace every 20,000km interval)

As we are aware due to environmental reasons, most car manufacturers have switched from the carburettor system to electronic fuel injection. Such systems are highly efficient in providing fuel economy, power and response. More importantly, it emits less harmful gases into the environment through the exhaust system.

To increase the service life of the injectors, the fuel that is delivered to the injectors has to be very well filtered via fuel straining material. If there are some fine particles that escape the filtering stage, the injector valves may stick during operation.

Operating an engine with a clogged diesel fuel filter can cause engine stalling, a jerky drive, loss of power and poor acceleration. There symptoms can jeopardise the vehicle at dangerous spots on the road and puts all the occupants of the vehicle in danger.

Fuel injectors are costly and as such, unforeseen and unpleasant incidents can be overcome by replacing the diesel fuel filters at a regular interval of 20,000km.

Timing Belt (Recommended to replace between 70,000 km to 100,000 km)

Modern engines use overhead camshafts and they are inked to the crankshaft via a timing belt. With this arrangement, the reciprocal operation of a 4-cycle engine provides all the power that you need.

This rubber belt is made of a mixture of various materials to give it strength, resistance to heat, enough flexibility to make the loop to go round the sprockets and tensioners as well as some resistance to moisture. Our Manufacturers recommend a replacement of the timing belt between 70,000 km to 100,000km as the material of the belt would have hardened and the top surface turned glossy at that mileage. At this stage it is vulnerable to cracks and will eventually lose some of its teeth.

Neglecting these signs of wear-and-tear or a recommended replacement at this mileage may cause misalignment of the camshaft and crankshaft.

When the 2 vital shafts are misaligned, there is a very high probability of values and pistons hitting each other. Eventually, the values will bend and in some cases, the valve guides and piston tops will also be damaged. This will result in a major repair such as replacing the cylinder head, valves and pistons.

By replacing the timing belt at the recommended mileage, you can avoid incurring such costly repairs.

Note: This is not applicable for vehicle fitted with timing chain.

MAXUS
Service Menu

Lubrication (Service A)

For mileage 30,000 / 50,000 / 70,000 / 90,000 / 110,000 / 130,000 / 150,000 / 170,000 / 190,000 km

Lubricants/Fluid Replacement

  1. Heavy Duty Diesel Engine Oil Shell Rimula R4 L 15W40 (CJ-4) Low-SAPS

Parts Replacement

  1. Engine Oil Filter
  2. Engine Drain Plug Washer (to prevent unnecessary oil leakage)

Inspect & Top-up / Adjustment

  1. Transmission Fluid (Condition/Fluid level)
  2. Brake Fluid (Condition/Fluid Level)
  3. Coolant Reservoir (Condition/Fluid Level)
  4. Power Steering (Condition/Fluid level)
  5. Tyre Condition & Pressure
  6. Vehicle Battery & Electrolyte Level
  7. Cooling System & Hoses
  8. Drive Belt
  9. Operation of Horn
  10. All Vehicle Lightings
  11. All Engine & Transmission Mountings Condition
  12. Windshield Washer & Wiper Operation (Front/Rear)
  13. Fuel Tank, Hoses and Pipe Lines for leak
  14. Front & Rear Brake Pads/Shoes Thickness
  15. Electronic System Check using Maxus Diagnostic System (CVDS)
  16. Reset Maintenance Indicator (if applicable)
  17. Road Test (if applicable)
  18. Exhaust System
  19. Drive Axle Boots & CV Joints
  20. Check for any Oil/Fluid leaks
  21. Rotate and Balance Tyres (with separate order)
  22. Brake System
  23. Clutch System (if applicable)
  24. Steering System & Linkages
  25. Suspension System
  26. Diesel Particulate Filter (DPF) (if applicable)

Price

MODELS PRICE (INCL. GST)
V80 Commuter 13 Seater $199
V80 Commuter 15 Seater
V80 Van

Maintenance (Service B)

For mileage 20,000 / 60,000 / 100,000 / 140,000 km

Lubricants/Fluid Replacement

  1. Heavy Duty Diesel Engine Oil Shell Rimula R4 L 15W40 (CJ-4) Low-SAPS

Parts Replacement

  1. Engine Oil Filter
  2. Drain Plug Washer
  3. Air Con Filter
  4. Engine Air Filter
  5. Diesel Fuel Filter

Inspect & Top-up / Adjustment

  1. Transmission Fluid (Condition/Fluid level)
  2. Brake Fluid (Condition/Fluid Level)
  3. Coolant Reservoir (Condition/Fluid Level)
  4. Power Steering (Condition/Fluid level)
  5. Tyre Condition & Pressure
  6. Vehicle Battery & Electrolyte Level
  7. Cooling System & Hoses
  8. Drive Belt
  9. Operation of Horn
  10. All Vehicle Lightings
  11. All Engine & Transmission Mountings Condition
  12. Windshield Washer & Wiper Operation (Front/Rear)
  13. Fuel Tank, Hoses and Pipe Lines for leak
  14. Front & Rear Brake Pads/Shoes Thickness
  15. Electronic System Check using Maxus Diagnostic System (CVDS)
  16. Reset Maintenance Indicator (if applicable)
  17. Road Test (if applicable)
  18. Exhaust System
  19. Drive Axle Boots & CV Joints
  20. Check for any Oil/Fluid leaks
  21. Rotate and Balance Tyres (with separate order)
  22. Brake System
  23. Clutch System (if applicable)
  24. Steering System & Linkages
  25. Suspension System
  26. Clean & Lubricate all Brakes
  27. Diesel Particulate Filter (DPF) (if applicable)

Price

MODELS PRICE (INCL. GST)
V80 Commuter 13 Seater $393
V80 Commuter 15 Seater
V80 Van

Major (Service C)

For mileage 40,000 / 80,000 / 120,000 / 160,000 / 200,000 km

Lubricants/Fluid Replacement

  1. Heavy Duty Diesel Engine Oil Shell Rimula R4 L 15W40 (CJ-4) Low-SAPS
  2. Brake Fluid
  3. Clutch Fluid (if applicable)
  4. Transmission Fluid
  5. Engine Coolant

Parts Replacement

  1. Engine Oil Filter
  2. Drain Plug Washer
  3. Air Con Filter
  4. Engine Air Filter
  5. Diesel Fuel Filter

Inspect & Top-up / Adjustment

  1. Transmission Fluid (Condition/Fluid level)
  2. Brake Fluid (Condition/Fluid Level)
  3. Coolant Reservoir (Condition/Fluid Level)
  4. Power Steering (Condition/Fluid level)
  5. Tyre Condition & Pressure
  6. Vehicle Battery & Electrolyte Level
  7. Cooling System & Hoses
  8. Drive Belt
  9. Operation of Horn
  10. All Vehicle Lightings
  11. All Engine & Transmission Mountings Condition
  12. Windshield Washer & Wiper Operation (Front/Rear)
  13. Fuel Tank, Hoses and Pipe Lines for leak
  14. Front & Rear Brake Pads/Shoes Thickness
  15. Electronic System Check using Maxus Diagnostic System (CVDS)
  16. Reset Maintenance Indicator (if applicable)
  17. Road Test (if applicable)
  18. Exhaust System
  19. Drive Axle Boots & CV Joints
  20. Check for any Oil/Fluid leaks
  21. Rotate and Balance Tyres (with separate order)
  22. Brake System
  23. Clutch System (if applicable)
  24. Steering System & Linkages
  25. Suspension System
  26. Clean & Lubricate all Brakes
  27. Diesel Particulate Filter (DPF) (if applicable)

Price

MODELS PRICE (INCL. GST)
V80 Commuter 13 Seater $519
V80 Commuter 15 Seater
V80 Van

1st Service

For mileage 1,000 km

Lubricants/Fluid Replacement

  1. Heavy Duty Diesel Engine Oil Shell Rimula R4 L 15W40 (CJ-4) Low-SAPS

Parts Replacement

  1. Engine Oil Filter
  2. Drain Plug Washer

Inspect & Top-up / Adjustment

  1. Transmission Fluid (Condition/Fluid level)
  2. Brake Fluid (Condition/Fluid Level)
  3. Coolant Reservoir (Condition/Fluid Level)
  4. Power Steering (Condition/Fluid level)
  5. Tyre Condition & Pressure
  6. Vehicle Battery & Electrolyte Level
  7. Cooling System & Hoses
  8. Drive Belt
  9. Operation of Horn
  10. All Vehicle Lightings
  11. All Engine & Transmission Mountings Condition
  12. Windshield Washer & Wiper Operation (Front/Rear)
  13. Fuel Tank, Hoses and Pipe Lines for leak
  14. Front & Rear Brake Pads/Shoes Thickness
  15. Electronic System Check using Maxus Diagnostic System (CVDS)
  16. Reset Maintenance Indicator (if applicable)
  17. Road Test (if applicable)
  18. Exhaust System
  19. Drive Axle Boots & CV Joints
  20. Check for any Oil/Fluid leaks
  21. Brake System
  22. Clutch System (if applicable)
  23. Steering System & Linkages
  24. Suspension System

Price

MODELS PRICE (INCL. GST)
V80 Commuter 13 Seater $199
V80 Commuter 15 Seater
V80 Van

2nd Service

For mileage 10,000 km

Lubricants/Fluid Replacement

  1. Heavy Duty Diesel Engine Oil Shell Rimula R4 L 15W40 (CJ-4) Low-SAPS
  2. Transmission Fluid

Parts Replacement

  1. Engine Oil Filter
  2. Drain Plug Washer

Inspect & Top-up / Adjustment

  1. Transmission Fluid (Condition/Fluid level)
  2. Brake Fluid (Condition/Fluid Level)
  3. Coolant Reservoir (Condition/Fluid Level)
  4. Power Steering (Condition/Fluid level)
  5. Tyre Condition & Pressure
  6. Vehicle Battery & Electrolyte Level
  7. Cooling System & Hoses
  8. Drive Belt
  9. Operation of Horn
  10. All Vehicle Lightings
  11. All Engine & Transmission Mountings Condition
  12. Windshield Washer & Wiper Operation (Front/Rear)
  13. Fuel Tank, Hoses And Pipe Lines For Leak
  14. Front & Rear Brake Pads/Shoes Thickness
  15. Electronic System Check using Maxus Diagnostic System (CVDS)
  16. Reset Maintenance Indicator (if applicable)
  17. Road Test (if applicable)
  18. Exhaust System
  19. Drive Axle Boots & CV Joints
  20. Check for any Oil/Fluid leaks
  21. Rotate and Balance Tyres (with separate order)
  22. Brake System
  23. Clutch System (if applicable)
  24. Steering System & Linkages
  25. Suspension System

Price

MODELS PRICE (INCL. GST)
V80 Commuter 13 Seater $245
V80 Commuter 15 Seater
V80 Van
MAXUS
Express Service (NEW!)

In a hurry? Now with our Express Service, your commercial vehicle can be serviced within 60 minutes (Lubrication – Service A only. Please refer to Service Menu for detailed scope of work) or receive 30% off your final bill*!

Besides Lubrication Service A, you can also book Express Service for the following jobs:

  • Brake fluid change only
  • Brake pads change (front or rear) only
  • Pre-LTA Inspection (brake efficiency test, side slip, undercarriage and lighting checks) only
  • Battery change only
  • Engine coolant change only
  • Transmission fluid change only

*Terms & Conditions

  • Appointments strictly required. Please contact our Customer Service Centre below to book an appointment:
    Eunos Tel: 6746 1000
  • Guarantee applies to individual service jobs only. Re-appointment needed for additional jobs.
  • Punctuality is required.
  • Car wash is NOT included within the Express Service 60-minute turnaround. Customers, however, can request for the complimentary car wash service at the point of reception. Our reception staff will advise the estimated additional time required for this complimentary service.
MAXUS
Dedicated Service and Specialist Care

Professionally-trained Technicians

Cycle & Carriage ensures that our technicians have proper and continuous training, combined with certifications following our principal guidelines. Our technicians recommend only the best solutions for your vehicle.

Proprietary Diagnostic Tools

MAXUS Diagnostic System performs a full-service comprehensive check according to the Manufacturer’s recommendations. Proper documentations and software updates are also provided for each vehicle. At Cycle & Carriage, we offer the most up-to-date diagnostic tools or systems for your peace of mind.

MAXUS
Customer Assistance

As your trusted partner, your well-being as well as your vehicle’s are important to us. If you have any enquiries or need any assistance, please contact our Customer Assistance Centre at CustomerAssistanceCentre@cyclecarriage.com.sg or 6471 9111.

MAXUS
24-HOUR ON-THE-ROAD ASSISTANCE

To ensure your needs are addressed immediately, each Service Centre has a 24-hour emergency hotline and an Accident Reporting Centre with dedicate professionals who are always ready to assist you. Simply call 6475 9500.

MAXUS
Body & Paint Services

The Cycle & Carriage Body & Paint Centre, located at Pandan Gardens, is a full-fledged workshop that specialises in body and paintwork repairs. It is also the appointed authorised workshop for some of our top motor insurers in Singapore. Our skilled technicians are trained to ensure that the works are carried out in accordance to the stringent quality standards set by the Manufacturers. Their extensive training and experience, together with the use of the latest technology, will ensure your vehicle will be restored to its immaculate pre-accident condition.

WEST 209 Pandan Gardens S(609339)
Tel: 6568 4501
Fax: 6565 1240

Operating Hours:
Monday – Friday : 8.30am to 7.00pm
Saturday : 8.30am to 1.00pm
Sunday & Public Holiday: Closed

MAXUS
WARRANTY

All Maxus vehicles have undergone stringent pre-delivery processes and checks to ensure your vehicle is delivered in pristine condition. From the date of registration, your new commercial vehicle is covered against defects in materials and workmanship for a period of 5 years or up to 100,000km (whichever comes first).

It is important that you always bring your vehicle to Cycle & Carriage service centre for servicing at recommended service intervals – every 10,000km or 6months^ (whichever comes first). With complete service history records, this also gives you peace of mind that your warranty will never be compromised. The first year servicing at 1,000km, 10,000km and 20,000km is provided free (labour only, parts & lubricants chargeable) for all Maxus commercial vehicles.

^With usage of fully synthetic engine oil

What is covered under warranty?

Contractual Warranty

Repair or replacement of parts acknowledged as faulty by the Manufacturer, as well as the labour necessary to repair the vehicle.

Anti-perforation

Up to 3 years/100,000km from the date of registration, subject to pre-authorization before repair & warranty.

Battery

1-year or 20,000km (whichever comes first) from the date of vehicle registration.

Genuine Parts

All Maxus genuine parts replacement come with a 1 yr or 20,000km (whichever comes first) warranty.

Paintwork

Original bodywork paint or lacquer defect.

Accessories

Accessories fitted locally such as audio and GPS system are covered under warranty for 12 months.

What is not covered under warranty

Consumables

Consumables are normal maintenance items which require periodic replacement from motoring wear and tear. They include lubricants, fluids and refrigerants.

Wear-and-tear items

Wear-and-tear items require periodic inspections, adjustment and/or replacement at certain mileage. They include parts such as, but are not limited to bulb, lampshade, fuse, wiper blade, fuel filter, air filter and oil filter.

Incidental or consequential costs, such as loss of use, personal effects or income, are also not covered.

Warranty Conditions

  • Maintenance and repairs on your vehicle must be carried out in accordance with the instructions laid down by Maxus (the Manufacturer) in Singapore. Such operations are to be performed exclusively by Cycle & Carriage authorised service centre(s).
  • Failure to comply with the recommended maintenance schedule may invalidate this warranty. You must provide proof of maintenance records, invoices, etc.
  • Warranty may be rendered null and void under these conditions:
    1. Use of vehicle for motorsport, races, rallies, or resultant accidents.
    2. Alteration to the original specifications or installation of equipment which is neither provided for nor authorised by Maxus (the Manufacturer) or Cycle & Carriage.
    3. Use of non-genuine parts
    4. Natural/environmental causes.
    5. War, invasion, act of foreign enemy, hostilities (whether declared as a war or not), civil war, rebellion, revolution, riots, etc.
    6. Vandalism.
    7. Glass damage, if it is not clearly proven that this is due to manufacturing or installation errors.
    8. Modification to vehicle’s system and components not carried out by Cycle & Carriage.
    9. Exceeding permitted axle loads.
    10. Your warranty does not cover any loss, damage or failure caused wholly or partially by lack of maintenance.
    11. Your warranty may become invalid if you continue to drive when a fault becomes apparent. Please refer to owner’s manual.
MAXUS
Genuine Parts

Non-genuine parts may seem more affordable at first glance, but can incur higher costs in the long run. Here are a few factors that go into consideration when choosing between genuine and non-genuine parts.

Quality

When using genuine parts, you can be assured that they are of higher quality than others in the market as they have passed rigorous quality standard tests, including testing the parts on the actual vehicle itself. Many non-genuine parts will often be of lower quality due to the inferior materials used.

Easier to fit

Genuine parts will fit your vehicle as they are engineered to exacting standards – using the same blueprints, dies, tools and moulds used in the vehicle’s manufacturing process. Non-genuine parts may not fit properly as they serve a range of car models. Even if your vehicle appears to be driving fine, you may encounter problems later on. At Cycle & Carriage, we use only genuine parts from our Principal Marqués for your vehicles.

Reliability and durability

Be absolutely assured of the reliability and durability of genuine parts. This is because genuine parts have been tested to ensure durability and performance, even under the most demanding conditions. Non-genuine parts require frequent servicing, repairs and even major engine overhauls. All these will only mean higher costs to you in the long run.

One Part Affects Another

In many cases, every single individual part has been designed to work with another to produce a single output. If you replace a genuine part with one of lesser quality, it could affect the performance of the vehicle considerably and jeopardise your safety on the road.

Warranty

All Maxus genuine parts replacement come with a 1-year or 20,000km (whichever comes first) warranty.

MAXUS
Handy Tips

Vehicle Care Tips

Engine oil and filter (Recommended to replace at every 10,000km Interval)

Engine oil tends to degrade gradually over time, which results in a proportionate reduction to the protection provided to the engine against wear & tear. Engine oil and oil filter should be changed regularly to provide protection against daily wear and tear.

The oil filter separates carbon and other fine metallic deposits, which are residues from the combustion process and wear. When there is a high level of harmful chemicals in the oil, it reacts with the oil and this affects the protection the engine oil provides to the engine parts. Therefore, it is necessary to replace the engine oil and filter at stipulated mileage to ensure good quality of engine oil in the lubrication system.

Drive belts

It is essential to carry out preventive maintenance of drive belts to ensure they are not cracked and the tension is right. A cracked belt can snap and cause unnecessary breakdowns and loss of valuable time. Belt tension has to be the right tension to avoid belt slippage on the pulleys and causing screeching noise. When belts are loose, they generate heat on the belt ribs and this caused the belt material to harden. A hardened belt cracks easily and may eventually snap.

Tyre rotation (where applicable)

All tyres installed onto a vehicle are subjected to different kinds of stress and wear, depending on the type of road they are driven on. Tyre manufacturers recommend tyre rotation at an interval of 10,000km. Most of the cars today have front-wheel drive arrangements. Thus, the front tyres tend to wear out faster than the rear ones. Tyre rotation at an interval of every 10,000km will minimise the difference in wear rate between the front and rear wheels. Tyres that have abnormal wear tend to produce noise and can make the drive unpleasant and also lead to a shorter tyre lifespan.

Air con filter (where applicable)

The air conditioning is an important element in your vehicle. It is necessary to keep your vehicle’s air conditioning system well maintained. This is to avoid the build-up of unpleasant odour and also to prolong the lifespan of the air conditioning system. It is advisable to have the air con filter change at every 20,000km or 1 year, as dust and other particles will accumulate and choke the filter.

Brake fluid (Recommended to replace at every 40,000km interval)

Brake fluid, due to its chemical composites, absorbs moisture more readily, especially when our weather has a very high humility level. New brake fluid has a very high boiling point. Once they are exposed to the environment, they absorb moisture. As the moisture level gets higher, the boiling point of brake fluid decreases.

Driving a vehicle with a low quality brake fluid may cause brake failure as a result of the decrease in boiling point. This is apparent when there is extensive use of the brakes, for example, driving downhill for quite a distance. The effectiveness of the brake will diminish greatly and this can be disastrous.

Other than the effect of the boiling point on brake fluid, we should look at the effect moisture has on brake parts. When there is a certain amount of moisture in the brake fluid, it can cause corrosion in the metal parts of the brake components due to the presence of oxygen in the brake fluid.

Regular brake fluid replacement is recommended at an interval of 40,000km annually. The brake system is a safety-related feature of any vehicle and customers should not compromise or neglect it.

Transmission fluid

A transmission provides comfort and minimises stress to the driver. By the time the vehicle has covered 40,000km, the condition of the transmission fluid would have deteriorated and needs to be drained. This happens as a result of multiple engagement and disengagement in the parts of a transmission, which takes place during the 40,000km of drive.

When the transmission is subjected to frequent overloading and uphill driving, the transmission fluid heats up easily and become thinner. Another situation where the transmission fluid is likely to heat up is when the selector level is left in the D position while in a traffic jam or in a prolonged stop-and-go situation. In the above conditions, the transmission fluid temperature within the torque converter tends to rise.

In such situations, the transmission fluid is thinned and the protection provided to the brakes and clutch becomes insufficient. When the transmission is subjected to this kind of treatment continuously, there will be an increase on the wear-and-tear of the transmission parts. In some cases, the colour of the transmission fluid may indicate that it has degraded even before reaching 40,000km. In these cases, it is advisable to replace the transmission fluid even if the mileage covered is below 40,000km, to restore the transmission fluid’s performance. Thus, a regular transmission fluid change will enable the transmission to go a long way. For Maxus, transmission fluid is recommended to be replaced at first 10,000km, thereafter at every 40,000km travelled.

Caution: Do not use any other type of transmission fluid other than the one recommended by the Manufacturer.

Diesel Fuel Filter (Recommended to replace every 20,000km interval)

As we are aware due to environmental reasons, most car manufacturers have switched from the carburettor system to electronic fuel injection. Such systems are highly efficient in providing fuel economy, power and response. More importantly, it emits less harmful gases into the environment through the exhaust system.

To increase the service life of the injectors, the fuel that is delivered to the injectors has to be very well filtered via fuel straining material. If there are some fine particles that escape the filtering stage, the injector valves may stick during operation.

Operating an engine with a clogged diesel fuel filter can cause engine stalling, a jerky drive, loss of power and poor acceleration. There symptoms can jeopardise the vehicle at dangerous spots on the road and puts all the occupants of the vehicle in danger.

Fuel injectors are costly and as such, unforeseen and unpleasant incidents can be overcome by replacing the diesel fuel filters at a regular interval of 20,000km.

Timing Belt (Recommended to replace between 70,000 km to 100,000 km)

Modern engines use overhead camshafts and they are inked to the crankshaft via a timing belt. With this arrangement, the reciprocal operation of a 4-cycle engine provides all the power that you need.

This rubber belt is made of a mixture of various materials to give it strength, resistance to heat, enough flexibility to make the loop to go round the sprockets and tensioners as well as some resistance to moisture. Our Manufacturers recommend a replacement of the timing belt between 70,000 km to 100,000km as the material of the belt would have hardened and the top surface turned glossy at that mileage. At this stage it is vulnerable to cracks and will eventually lose some of its teeth.

Neglecting these signs of wear-and-tear or a recommended replacement at this mileage may cause misalignment of the camshaft and crankshaft.

When the 2 vital shafts are misaligned, there is a very high probability of values and pistons hitting each other. Eventually, the values will bend and in some cases, the valve guides and piston tops will also be damaged. This will result in a major repair such as replacing the cylinder head, valves and pistons.

By replacing the timing belt at the recommended mileage, you can avoid incurring such costly repairs.

Note: This is not applicable for vehicle fitted with timing chain.